FAQ

SHIPPING

I have a question, who can I contact?

The best way to get in touch is to email us and we will get back to you promptly - support@webkomet.com

Do you ship overseas?

No, we currently only ship within the USA and Canada and we are not able to ship overseas due to shipping logistics. We hope to increase our shipping distribution soon.

When will my order ship?

We ship all our orders from Calgary, Alberta, within 1 - 2 business days.

How long will it take to get my order?

Technically up to 10 business days, however many customers have been receiving their orders sooner.

What shipping carriers do you use?

We are currently using Canada Post and Canada Post Expedited shipping services.

What is your return policy?

Yes, we do accept returns.  Just ship the product back within 30 days and we will issue a full refund for your purchased product price.  We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process - support@webkomet.com

What payment do you accept?

We accept the major credit card providers with a secure checkout powered by Shopify, SSL Certificate, and Stripe.

 

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